Dana Whitfield 9:12 AM
Customer at Harlow Supply says invoice #48213 charged the liftgate fee twice. They want a credit before they pay.
Why labs pay
Models learned from the public web. To do real jobs, they need to watch real jobs get done.
The question that came in, the back-and-forth, the fix someone tried first, and how it ended. That record lives in your company’s tools and nowhere else, so labs pay for licensed access to it.
Marcus Oyelaran 9:20 AM
Checked the load in the TMS. Accessorial was added at booking and again by the carrier’s bill. Issuing a credit memo for the second one.
Dana Whitfield 9:31 AM
Thanks. Can we stop this happening? Third one this month.
Marcus Oyelaran 10:05 AM
Found it: the rate table for Carrier 12 includes liftgate by default. Removed it and flagged their last 30 loads for review.
What sells
What labs license.
More years of history and more connected systems raise the price. A ticket linked to the Slack thread and the fix that closed it is worth more than any of the three alone.
Chat and email
Slack, Teams, Gmail, Outlook. How decisions get made, escalated and handed off.
Tickets and tasks
Zendesk, Jira, Asana, ServiceNow. A problem, every step taken, and how it was resolved.
Code history
GitHub, GitLab, Bitbucket. Why code changed, the review comments, and the bugs it fixed.
Business systems
Salesforce, HubSpot, QuickBooks, Xero, NetSuite. Deals won and lost, invoices, reconciliations and closes.
Documents
Google Drive, SharePoint, Notion. Contracts, procedures, proposals and reports.
Industry software
ERP, TMS, WMS, practice management. The specialist workflows almost nobody else has on record.
From first call to payment.
Get your estimate
About a minute. You see a range before you share any contact details.
Talk under NDA
A 30-minute call about what you have, what is off limits, and what labs are paying for right now.
We prepare the data
Read-only export, customer and personal details removed, packaged to the buyer’s spec. You approve the scope in writing first.
A lab licenses it
You sign the license and get paid on close. Our fee is a share of the license fee, agreed up front. Nothing is due from you before then.
Protections
What stays protected.
Your customers
Names, emails, phone numbers, addresses and account numbers are stripped before any sample leaves processing.
Anything you rule out
You choose the systems, date ranges and channels. Everything else stays out.
Data you can’t license
If a customer contract restricts use, we leave it out. We’ll tell you on the first call.
Your terms
Permitted use, retention and resale are written into the license you sign. Exports are read-only, encrypted, and deleted on your schedule.
Fit
A good fit if
- You have 10 or more employees, or did at your peak
- Your team used the same tools for two years or more
- Your records are mostly in English
- You own the data and no customer contract forbids licensing it
Software companies, recently closed startups, logistics operators, manufacturers, IT providers and agencies all qualify. If you’re not sure, get the estimate and ask on the call.
Questions
Who buys this data?
AI labs and the companies that build training data for them. They license it to teach models how real work is done.
What does it cost me?
Nothing up front. Our fee is a share of the license fee, agreed in writing before anything is shared.
Do I have to export anything myself?
No. After the NDA we set up read-only access, or walk your IT person through a one-time export. We handle cleaning and de-identification.
Is the estimate an offer?
No. It’s a ballpark from your answers. The real number comes after we review what you actually have.
How long does it take?
Usually three to six weeks from the first call to a signed license.
We shut the company down. Can we still sell?
Often, yes, and closed companies are some of the cleanest sellers. If the workspace and repos still exist and you control them, get an estimate.